Privacy Policy
TranscriberSolutions is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Information we collect:
We may collect and process the following information:
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Contact details: Name, email address, and phone number (if provided).
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Project files: Audio, video, and related materials supplied for transcription.
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Transaction details: Payment information (processed securely by third-party payment providers, not stored by us).
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Communication data: Emails, messages, or other correspondence relating to your order.
How we use your information:
Your information will be used for the following purposes:
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To provide transcription services as requested.
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To process payments and deliver completed work.
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To communicate with you about your project or order.
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To comply with legal obligations.
We will never sell or share your data with third parties for marketing purposes.
Data & storage security:
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Files and transcripts are stored on secure, encrypted systems.
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Files are deleted after a reasonable retention period (typically 30 days after delivery) unless otherwise agreed.
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Access to files is strictly limited to authorised personnel.
Legal bases for processing:
We process your personal data on the following legal grounds:
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Contractual necessity: To fulfil our obligations to you under our service agreement.
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Legal compliance: To meet legal and regulatory obligations.
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Legitimate interest: To improve our services and manage business operations.
Your rights:
Under GDPR, you have the right to:
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Request access to your personal data.
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Request correction or deletion of your data.
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Object to or restrict processing of your data.
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Request data portability.
To exercise any of the rights, please contact us at transcribersolutions@gmail.com.
Third party services:
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Payments are processed via trusted third-party providers (e.g. PayPal, Stripe). We do not store your payment details.
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Wix, our website provider, may also process certain data as part of hosting and analytics. Their privacy policy can be reviewed separately.
Cookies and Website data:
Our website may use cookies to improve functionality and user experience. You can disable cookies in your browser settings if preferred.
Children's privacy:
Our services are not directed at children under 16, and we do not knowingly collect personal data from minors.
Changes to this policy:
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website.
Contact us:
If you have any questions about this Privacy Policy or how your data is handled, please contact: